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Employer Survey: Home Heating Workforce & Retention (5-7 minutes)

Home Heating Oil and Energy Industry

Which best describes your current role within your organization?(Required)

Owner/President/CEO

General Manager/Operations Manager

Human Resources

Service or Technical Manager

Sales or Customer Service Manager

Other

Other:(Required)

Approximately how many employees does your organization have?(Required)

1-10

11-25

26-50

100+

Workforce Development

Which positions are currently the most difficult to fill? (Check all that apply)(Required)

Service technicians

Drivers

Installers

Customer service

Sales

Management/supervisory

Other (please specify):

Other:(Required)

How do you primarily recruit new employees?(Required)

Employee referrals

Trade schools or technical programs

Online job boards

Industry associations

High schools or career centers

Military or veteran programs

Other (please specify):

Other:(Required)

Do you currently offer formal training or apprenticeship programs?(Required)

Yes – In-house

Yes – Through an external provider

Both

No

If yes, what types of training do you provide?(Required)

Safety and compliance

Technical/service training

CDL or driver training

Leadership or management development

Customer service training

Continuing education/certifications

Not applicable/We do not currently offer formal training

Other (please specify):

Other:(Required)

Approximately how many hours of formal training are provided annually per office/administrative employee? (Reasonable estimates are welcome)(Required)

Less than 5

5-10

11-20

21-40

More than 40

Not tracked

N/A - No formal training provided

Which challenges do you face in developing your workforce? (Check all that apply)(Required)

Lack of internal expertise

Limited access to training programs

Cost of training or resources

Difficulty finding qualified candidates

Regulatory or compliance requirements

Employee retention/turnover

Other (please specify):

Other:(Required)

If you selected multiple challenges above, which is the most significant?

Lack of internal expertise to train

Limited access to training programs

Cost of training or resources

Difficulty finding qualified candidates

Employee retention/turnover

Other (please specify):

Other:(Required)

Approximately what percentage of your hires in the past 12 months came from within the home heating/energy industry?(Required)

Less than 10%

10–25%

25–49%

50% or more

Unsure

Employee Retention and Turnover

What is your approximate annual employee turnover rate? (Reasonable estimates are welcome)(Required)

Less than 10%

10–25%

25–49%

50% or more

Unsure

Which positions experience the highest turnover in your organization? (Check all that apply)(Required)

Service Technicians

Drivers

Customer service

Sales

Entry-level roles

Management/supervisory

Other (please specify):

Other:(Required)

What strategies does your organization currently use to retain employees? (Check all that apply)(Required)

Competitive wages

Health insurance

Retirement benefits

Paid time off

Training and career advancement opportunities

Performance incentives or bonuses

Flexible scheduling

Company culture/employee engagement efforts

Other (please specify):

Other:(Required)

What do you believe are the primary reasons employees leave your organization? (Check all that apply)(Required)

Compensation

Work-life balance

Career advancement opportunities

Physical demands of the job

Seasonal workload

Competition from other industries

Management or supervision

Other (please specify):

Other:(Required)

Do you conduct exit interviews or employee satisfaction surveys?(Required)

Yes

No

If yes, and you would be willing to share general themes or insights from those conversations, please provide your contact details at the end of the survey.

Industry Outlook and Support

Over the next 3–5 years, do you expect your workforce needs to:(Required)

Increase

Stay the same

Decrease

What types of support would be most helpful to improve workforce development and retention in your organization? (Check all that apply)(Required)

Access to training programs

Apprenticeship or pipeline programs

Recruitment resources

Leadership development

Wage and benefits benchmarking

Advocacy and industry promotion

Other (please specify):

Other:(Required)

Are there any workforce or retention practices your organization has found to be particularly effective? (Optional – Please describe below)

Optional: About Your Organization

Primary Services Offered: (Check all that apply)

Heating oil delivery

HVAC service/installation

Equipment sales

Other (please specify):

Other:(Required)

Primary Service Area (state/region):

Company Name (optional):

If you’re interested in follow-up conversations for future workforce development initiatives, please share your preferred contact information below.

Name

First Last

Email

Phone

GenerationNext Propane Pros Home

CONSUMER FOCUS™ MARKETING

600 State Street, Suite 7, Portsmouth, NH 03801
(866) 983-6993 [email protected]

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