Our industry is changing fast, and the service side of the business is more critical than ever. Improving profitability and implementing change is necessary, but it will only happen if management is up to the task.
Searching for business management consulting companies to assist with the profitability of your service department? Consumer Focus Marketing™ can help your service manager be prepared and equipped for the future of the oil heat and propane industry. Our facilitation of focus groups combined with management training can mean all the difference in the future of your service department.
Through our customized training, each service manager will leave with a better understanding of how to evaluate their service department, effectively manage their employees, and implement change.
The instruction focuses on three areas: human resources, management, and financial basics for improving profitability. The training is dovetailed in each session with the challenges brought forth by participants in the focus groups.
Our facilitators have a wealth of industry knowledge and have worked with hundreds of companies in the oil heat and propane industries. The group session is facilitated toward discovering challenges and developing related solutions that can be implemented on the job.
Each focus group meets two times per year for a six-hour session, and sessions are limited to six participants. The non-competing participants discuss challenges they face in day-to-day operations. The facilitators and member participants vet one challenge for each participant in each session. The output of the session produces a solution for each participant that can be implemented on the job. Challenge implementation is supplemented by conference calls and/or one-on-one meetings between sessions.