Training & Focus Groups

BIOHEAT® FUEL TRAINING

Your team members speak directly to customers who are asking them about Bioheat® fuel. Are you completely confident that your team can accurately answer their questions and position Bioheat® fuel as the energy source of choice? Consumer Focus Marketing can help.

BIOHEAT

Consumer Focus Marketing™ training modules offered are as follows:

How Bioheat® fuel is made
Value of full-service providers
Value of Bioheat® fuel as an energy source
Why upgrading equipment makes sense

When was the last time you hosted a training session regarding Bioheat® fuel? Do you monitor your calls and what is being said, and do you offer coaching in a meaningful, consistent way?

Engaging with Consumer Focus for professional Bioheat® fuel training can help you achieve these goals:

Customer & employee retention
Accurate and consistent answers to customer inquiries
Better morale as CSRs are properly trained and equipped to answer customer questions

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CSR Training

Your customer service representatives are in direct contact with your customers. It’s critical that they are extremely knowledgeable about your offerings.

Technician Training

Half of oil-heated homes in the Northeast need an HVAC update of some sort. Give your techs the info they need to capitalize on this opportunity