Training & Focus Groups

Consumer Focus Marketing has developed unique products and services developed specifically for full-service companies in the oil heat and propane industries. We work with our clients to improve service department profitability, gain efficiencies, and produce better year-round technician utilization than imagined. Here are a handful of the services we provide:

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Employee Focus Groups

Your employees interact with your customers every day. Are they portraying the company the way you would, as energy professionals?

Customer Service Representative Training

Your customer service representatives are in direct contact with your customers. It’s critical that they are extremely knowledgeable about your offerings.

Bioheat® Fuel Training

Your techs, drivers, management, and CSRs need the facts about Bioheat® fuel to help your company thrive in a renewable energy landscape.

Management Training

Improving profitability and implementing change is necessary, but it will only happen if management is up to the task.

Technician Sales Training

Half of oil-heated homes in the Northeast need an HVAC update of some sort. Give your techs the info they need to capitalize on this opportunity.