When customers are visiting a website, they’ve got high expectations. Evaluate your current website from the eyes of the customer. What does your website look like? How long does it take to load? Is it easy to find what they are looking for? Can they quickly get in touch with you, and how quickly are you able to respond to them?

Consumer Focus offers simple solutions to enhance your online customer experiences.

88% of online customers are less likely to return to a site after a bad experience!*

Key Website Features That Will Keep Customers Coming Back for More

  • Offer online account functionality, like online billing and service or quote requests
  • Use personalized communications in marketing campaigns and inquiry follow-ups
  • Keep important services front and center and easy to navigate
  • Make sure your website loads quickly and is simple to use on all devices

*Source: Sweor.com