We all know that your customer service representatives are the front lines of your business. After all, they’re the first people that returning and potential customers interact with, and for that reason it’s imperative that they’re properly trained on a wide variety of topics. With June being National Propane Safety Month, now is the perfect time to assess your company’s approach to CSR training as it relates to propane safety. At Consumer Focus Marketing, we’re proud to offer some of the most comprehensive CSR training available—keep reading this blog to learn more!

Propane Safety Training: Why It’s So Important

Your CSRs can only communicate propane safety information to your customers if they’ve been trained on the subject. Without the proper training, your CSRs might not know what to do in a critical situation, such as a potential propane leak at a residence or business. That’s why our CSR training experts recommend completion of the Certified Employee Training Program (CETP) Basic Certification for all your employees. This training program was developed by the Propane Education & Research Council (PERC) and is designed to ensure that personnel in the propane industry have the necessary knowledge and skills to perform their duties safely and effectively.

How Our Customized CSR Training Ties In

Consumer Focus offers a wide variety of customer service representative training modules beyond the topic of propane safety that can help power up your employees by bolstering their confidence. These include:

  • Pricing questions
  • Value of full-service providers
  • Value of service plans
  • Why upgrading equipment makes sense
  • Incentive plans for CSRs
  • How to respond to gas conversion calls

With all these modules, the expectation is that your CSRs will have the opportunity to achieve these goals:

  • Consistent, correct answers to customer inquiries
  • Sales opportunities acted on
  • Customer retention
  • Better morale, as CSRs are properly trained and equipped to take care of customers

Related Post: Are Your CSRs Communicating Effectively with Homeowners?

Jump-Start Propane Safety Month with Proper CSR Training from Consumer Focus

Tackle National Propane Safety Month with comprehensive and customized CSR training from the industry experts at Consumer Focus Marketing! We can’t wait to help your team realize their highest potential. To schedule a CSR training session with us, all you need to do is contact us today.