Communication Strategies for COVID-19

How to Talk to Your Customers

Your customers are concerned about COVID-19, and we are here to help you emphasize that you are doing everything you can. Please reach out to your consultant or contact us if you would like to discuss any of the following:

  • General communications to your customers
  • Assuring them of continued fuel delivery
  • Communicating good news: fuel prices are dropping
  • Helping develop the right Policies and Procedures for your employees and their job functions based on your specific circumstances

Give Customers the Guidance They Need

Your customers will have questions and are looking to you for reassurance and guidance. We recommend following these best practices:

  • Communicate with customers for maximum retention
  • Utilize resources such as your email, website, and social media
  • Keep messaging positive yet informative about how you are preventing the spread of COVID-19

If you need help developing a message, contact your consultant or Consumer Focus. We are here to help.